Welcome to Telecom-Store.com (“we,” “us,” “our,” or the “Site”). By accessing or using the Site, placing orders, or otherwise interacting with us, you agree to be bound by these Terms & Conditions (the “Terms”). If you do not agree, you may not use the Site or our services.

1. Definitions

  • Customer / You / Your: any person or entity using the Site, placing orders, or receiving services from us.
  • Products / Goods: the telecom, networking, VoIP, UC, and related hardware or software items offered on the Site.
  • Order: your purchase request for one or more Products via the Site.
  • Account: user account you may register to facilitate orders, tracking, preferences, etc.

2. Eligibility and Account Registration

  • You must be at least 18 years old or of legal age in your jurisdiction to enter into binding contracts.
  • You agree to provide accurate, current, and complete information during registration and to update as needed.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Ordering and Acceptance

  • All orders are subject to acceptance by us. We may decline or cancel any order for any reason (e.g., product out of stock, pricing error, regulatory compliance).
  • The confirmation email we send you is an acknowledgment, not an acceptance. The contract is formed when we ship the Product, unless stated otherwise.
  • We reserve the right to impose quantity limits, refuse bulk orders, or require additional verification before fulfilling an order.

4. Pricing, Taxes & Payment

  • Prices displayed are in [your currency, e.g. USD] and exclude applicable taxes, duties, shipping, and handling fees unless otherwise stated.
  • You are responsible for any sales tax, import taxes, customs, duties, or other charges imposed by your jurisdiction.
  • We accept payment by the methods listed on the Site. We may change accepted payment methods at any time.
  • If a payment is declined or reversed, we may withhold or cancel shipments. If you issued a chargeback without justification, you agree to pay all costs incurred (including legal fees).

5. Shipping, Delivery & Risk of Loss

  • Shipping terms (carrier, method, cost, timeframe) will be as set forth on the Site or your order confirmation.
  • Title and risk of loss pass to you when the carrier picks up the Product (unless we agree otherwise).
  • We are not liable for delays due to carrier, customs, acts of God, or other matters beyond our control.

6. Returns, Refunds & Warranty

  • Return eligibility, timeframe (e.g. 30 days), and conditions (e.g. original condition, packaging) are as stated on our Returns Policy (which should be referenced here).
  • We disclaim implied warranties to the fullest extent permitted by law (e.g., merchantability, fitness for a particular purpose).
  • Unless otherwise stated, Products are provided with manufacturer warranties only; we do not make additional warranty beyond what the manufacturer offers.
  • Your remedy for defective goods is limited to repair, replacement, or refund (at our discretion).

7. Intellectual Property / Use of Content

  • All content on the Site (text, images, graphics, logos, software) is protected by intellectual property laws and is owned or licensed by us.
  • You may use the Site’s content for your personal, non-commercial use only. You may not copy, reproduce, distribute, modify, publish, or create derivative works without our express written permission.
  • If you submit content (e.g. reviews, comments), you grant us a royalty-free, worldwide, irrevocable license to use, modify, reproduce, publish, and display that content.

8. User Conduct

You agree not to use the Site to:

  • Violate laws or regulations.
  • Infringe or misappropriate others’ rights.
  • Interfere with the Site’s security or integrity.
  • Collect other users’ information unlawfully.
  • Use automated systems (bots, spiders) except with our express consent.

9. Disclaimers & Limitation of Liability

  • The Site and Products are provided “as is” and “as available” without warranties of any kind, unless expressly stated.
  • We do not guarantee the Site is error-free, uninterrupted, secure, or that defects will be corrected.
  • In no event shall we (or our affiliates, officers, directors, employees) be liable for indirect, incidental, special, consequential, punitive, or exemplary damages (including lost profits, data loss, or business interruption), even if advised of the possibility of such damages.
  • Our total liability for any claim arising from or relating to these Terms or your use of the Site is limited to the amount you actually paid us in the prior 12 months (or a lower amount if required by law).

10. Indemnification

You agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liabilities, damages, costs (including attorneys’ fees) arising from:

  • your breach of these Terms,
  • your misuse of the Site or Products, or
  • your violation of any law or rights of a third party.

11. Termination / Suspension

  • We may suspend or terminate your access, accounts or orders at any time, with or without notice, for any reason (e.g. breach, fraud, inactivity).
  • Sections that by their nature survive termination (e.g. intellectual property, disclaimers, limitation of liability, indemnification) shall remain in effect.

12. Governing Law & Dispute Resolution

  • These Terms and any disputes are governed by the laws of the United States of America
  • You and we agree to submit to the exclusive or non-exclusive jurisdiction of the courts in that jurisdiction.
  • Optionally: “Before filing suit, parties will try to resolve disputes via good-faith negotiation or mediation.”

13. Changes to Terms

  • We may revise these Terms at any time (for legal, business, or operational reasons).We may revise these Terms at any time (for legal, business, or operational reasons).
  • We will post the updated Terms with a “Last updated” date. Continued use of the Site after changes constitutes acceptance.
  • If you don’t agree to a change, you should stop using the Site.

14. Miscellaneous

  • Severability: If a provision is invalid or unenforceable, the rest remains in force.
  • Waiver: Our failure to enforce a right is not a waiver of that right.
  • Assignment: You may not assign your rights or obligations without our consent; we may assign ours freely.
  • Entire Agreement: These Terms (plus any referenced policies) constitute the entire agreement between you and us regarding the Site.